IDEALPOS.COM POLICY AGREEMENT

IdealPOS.com Online Policy
IdealPOS.com reserves the right to refuse service to anyone. Price, specifications and terms of offers are subject to change without notice. IdealPOS.com is not responsible for typographical and/or photographical errors. Retail products are accompanied by the original manufacturer warranty. IdealPOS.com does not offer any technical support or sales advice. Customer pays return shipping charges for all Return Merchandise Authorization (RMA) number services. IdealPOS.com reserves the right to refuse service to anyone.

Privacy
IdealPOS.com respects your privacy. We will not under any circumstances, sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our website will be used for processing purposes only. The only e-mails you will receive from IdealPOS.com are updates to any recent orders and/or returns.
Payment Methods
• Visa
• Mastercard
• Discover
• PayPal
• IdealPOS.com Gift Certificate
• Pre-paid company check, personal check, cashier's check or money order (Note: Pre-paid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)
• No Purchase Orders or Fax. Please accept our apologies, but we do not accept international credit cards at this time.

Security
Security is our number one priority. All online transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Shipping Methods
• UPS Ground — 3 to 4 business days + 24-48 hours to process the order.
• UPS 2nd Day Air — Delivery within 2 business days+ 24-48 hours to process the order.
• UPS Next Day Air — Delivery within 1 business day + 24-48 hours to process the order.
• FedEx Express Saver — 3 to 4 business days + 24-48 hours to process the order.
• FedEx 2Day — Delivery within 2 business days + 24-48 hours to process the order.
• FedEx Standard Overnight — Delivery within 1 business day + 24-48 hours to process the order.
• No deliveries will be made on Saturday or Sunday if your order is shipped via FedEx.br> • USPS, Media Mail — Delivery within 2 to 9 business days + 24-48 hours to process the order.
• USPS — APO/FPO orders welcome! Delivery will take approximately 2 to 6 weeks + 24-48 hours to process the order. (Due to military APO/FPO box size, 19" and larger monitors cannot be shipped via this method; please remove them from your shopping cart before proceeding.)
• For HI and AK customers, FedEx can only ship via 2Day or Overnight, and the shipping time will not be guaranteed. Therefore, IdealPOS.com will default to and charge for 2Day air. Exact delivery times to HI, AK and PR cannot be guaranteed.
• IdealPOS.com does not process orders during weekends. IdealPOS.com does not guarantee same-day shipping.
• IdealPOS.com does not offer International/Canadian shipping options at this time.

Sales Tax
Sales tax is only required for orders shipping within Maryland. Therefore all orders shipping outside of the State of Maryland will be charged applicable sales tax, according to your area's tax rate.

Bundle Specials
Bundle Specials are offered to IdealPOS.com shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Bundle Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). IdealPOS.com cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.
If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of the original order date. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items within a bundle may only be returned for repair / replacement if an RMA number is acquired within the standard return period.

Promo Codes
IdealPOS.com will sometimes furnish an alphanumeric code that can be used for promotions on our website These promotional codes may be found in print and/or online advertisements, sent via e-mail to our Promotion subscribers, presented on the IdealPOS.com website or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Mail-in Rebates
For your convenience IdealPOS.com does its best to advertise any current rebates on our website. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly.

Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 30 days from the original order date for a refund. CPUs must be returned within 7 days from the order date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform IdealPOS.com of any order discrepancy within 7 days from the order date so that we may investigate and resolve the situation accordingly.
IdealPOS.com SATISFACTION GUARANTEE – IdealPOS.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
• 7-day replacement or refund guarantee on all CPUs, including refurbished processors. All other refurbished merchandise has a 15-day warranty period.
• For CPUs, the base cost will reflect the current market value, and the 15% restocking fee will be applied after this adjustment.
• Downloadable software is refundable within 15 days of the original order date. IdealPOS.com will confirm that the product has not been downloaded and, upon verification, the customer will be issued a letter of destruction. Once he/she agrees to the terms stipulated in the letter, IdealPOS.com will issue a Return Merchandise Authorization number for the refund amount.

Software Return Policy
Retail Software may only be returned for refund within 30 days of the order date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting IdealPOS.com Customer Service at sales@idealpos.com and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it has been installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. IdealPOS.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

"Must Be Purchased With Hardware"
The "must be purchased with hardware" precept is mandated by the software publisher. In accordance, IdealPOS.com customers must purchase some type of product which falls under the general category of computer hardware in order to purchase applicable software. Hardware is classified as any component that will be used when assembling a computer system (a hard drive, motherboard, processor and a floppy drive are all examples of merchandise that will qualify). There is no specific or set price the hardware has to be, merely that there is some sort of eligible hardware present in the order itself.

Physical Damage Policy
Physical damage to any product purchased at IdealPOS.com will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. IdealPOS.com encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel will not accept physically damaged processors back from IdealPOS.com. As a result, IdealPOS.com will return any physically damaged CPU back to the customer at the customer's expense.

Product Testing
IdealPOS.com like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor, unless the product required additional upgrades, hardware assembly etc. On these products only will IdealPOS.com conduct product testing before shipping any merchandise.

Restocking Fee
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 30 days.

Technical Support
IdealPOS.com does offer basic technical assistance. We cannot offer advice on compatibility of items or make product recommendations. We will provide extensive/long-term technical support or sales advice if service is purchased at the time of order. We post all of the information manufacturer with which the provides us for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions, or for additional information or specifications which are not posted at IdealPOS.com.

Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. IdealPOS.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Rush Processing
IdealPOS.com will rush process your order for an additional fee, provided that the following conditions are met:
• Order is submitted before 12 noon EST.
• Your transaction and credit card authorization is successfully completed before 12:30PM EST.
• Your shipping address matches your credit card billing address (i.e. No alternate ship to address).
• Rush Processing does NOT apply to Pre-Paid Check orders.

Rush Processing Disclaimer:
IN ALL CIRCUMSTANCES, IDEALPOS.COM'S MAXIMUM LIABILITY IS LIMITED TO THIS RUSH ORDER FEE ONLY. WHILE IDEALPOS.COM CANNOT GUARANTEE SAME DAY SHIPMENT FOR ALL ORDERS, IDEALPOS.COM WILL PUT FORTH ITS BEST EFFORT TO SHIP ALL RUSH PROCESSING ORDERS THE SAME BUSINESS DAY, IF THE ABOVE CONDITIONS ARE MET. OTHERWISE, YOUR $2.99 RUSH PROCESSING FEE WILL BE REFUNDED.

Back-orders
IdealPOS.com will sell backordered merchandise. We will charge customers for all items purchased on the initial order date. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can, in good faith, sell to a customer. In that instance, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated e-mail will also be sent to your IdealPOS.com login to alert you of the situation.

Order status
IdealPOS.com will keep you informed of your order status via e-mail. All tracking information will be e-mailed to your IdealPOS.com ID, once your order has shipped (except when an APO/FPO is the shipping destination). You may also acquire your order status and other live updates by logging in to your account on our website.

Change orders
You may request a change to your order provided the order has not already been charged to your account. Please call us at 1(410) 308.1122 during IdealPOS.com’s hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via e-mail at sales@idealpos.com because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of e-mails we receive each day.

Cancel orders
You may request an order to be cancelled provided the order has not already been processed and shipped. Simply call us at 1(410) 308.1122. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via e-mail because it is unlikely we will receive the message in time to void the order due to the sheer volume of e-mails we receive each day.

Resellers
For resellers, you must e-mail your reseller’s information along with the items you wish to purchase to sales@idealpos.com and we will use our discretion about which items you will be allowed to purchase at that time. IdealPOS.com currently already negotiates the best possible price for you, and offers these great discounts to all of our customers through our website. Anytime we receive any specials or promotions, we will immediately post them on our website for your notification.

Product listings
IdealPOS.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates, we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, IdealPOS.com shall, at its sole discretion, have the right to refuse and/or cancel any order for said product; and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from IdealPOS.com are provided as resources to customers looking for additional information and/or professional opinion. IdealPOS.com does not assume responsibility for the claims and/or representations made on these or any other websites.

Product Revisions
IdealPOS.com is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, IdealPOS.com puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately, there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes, but is not limited to, new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. IdealPOS.com relies on the manufacturer to communicate these differences. Presently, we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, IdealPOS.com will not be held responsible for product revision changes.

Product Reviews
All review submissions are subject to moderation by IdealPOS.com. Please follow our submission guidelines. IdealPOS.com moderates all review submissions to ensure that only reviews that offer helpful insight are published.
What to include in your submission:
* Experiences with a fully-functional product leading to perceived pros and cons**
* Thoughts about the product's feature-set, as you've experienced. 
What NOT to include in your submission:
* Profanity, obscenity and other offensive language.
* Single-word reviews.
* Non product-specific reviews.
* Any mention of IdealPOS.com's competitors by name.
* URLs, specific pricing, and specific availability (or other time-sensitive information).
* Experiences with a DOA, defective, damaged or otherwise semi-functional product**
* Reviews that criticize the brand or reseller without a majority of the review offering product-specific insight. 
*IdealPOS.com reserves the right to accept or reject any review in its sole and absolute own discretion. 
**DOA's (Dead On Arrival) are an unavoidable aspect of any business model that involves direct shipment to customers. Please understand that IdealPOS.com ships only products it assumes to be functional and that any defective product you may have received was either damaged in transit or was anomalous.

IdealPOS.com Purchase Agreement
By accepting delivery of any product delivered from IdealPOS.com ("IdealPos.com"), you ("Customer") agree to be bound by the terms and conditions listed below. You and IdealPOS.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and IdealPOS.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from IdealPOS.com

IDEALPOS.COM SATISFACTION GUARANTEES
IdealPOS.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
• 7-day refund/replacement guarantee on Retail, OEM and Refurbished processors. All other Refurbished merchandise has a 15-day warranty period. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value.
• If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 30 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Standard Warranty period.
• Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.

To take advantage of IdealPOS.com satisfaction guarantee, the customer must comply with the Product Return Procedure detailed below. Any breach of IdealPOS.com’s Return Policy Procedure will result in the loss of IdealPOS.com’s refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Product Return Procedure
• To return a product in compliance with IdealPOS.com satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). All RMA requests must be requested by phone at 1(410) 308.1122. IdealPOS.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by IdealPOS.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

• Customer is solely responsible for shipping any returned product to IdealPOS.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-sellable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, IdealPOS.com’s Return Procedure will be breached and IdealPOS.com may, in its sole and absolute discretion, reject the entire return, or choose to impose additional charges against the customer for replacement of the missing component(s).

• IdealPOS.com will not refund to Customer the original shipping charges. In addition, IdealPOS.com will assess a 15% restocking fee against the Customer's account on all returns for refund.

LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES IDEALPOS.COM'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. IDEALPOS.COM SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. IDEALPOS.COM SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT IDEALPOS.COM HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

GENERAL TERMS AND CONDITIONS
Payment Terms; Orders: An order is not binding upon IdealPOS.com until it is accepted; IdealPOS.com must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with IdealPOS.com. You agree to pay the amount(s) due, as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month, or the highest rate allowed by law, whichever is greater. \

Shipping Charges
Your total cost for purchase of any product will include shipping and handling charges shown on the IdealPOS.com order confirmation.

Title/ Risk of Loss
IdealPOS.com will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. IdealPOS.com reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow IdealPOS.com to sign appropriate documents on Customer's behalf to permit IdealPOS.com to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. IdealPOS.com will advise Customer of estimated shipping dates, but IdealPOS.com will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between IdealPOS.com and Customer shall be governed by the laws of the State of Maryland, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. IdealPOS.com and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Maryland, Baltimore County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort equity or otherwise, against IdealPOS.com that is more than one year after the date of the applicable invoice.

Severability
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Maryland law.

Waiver
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement
These terms and conditions, together with IdealPOS.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between IdealPOS.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between IdealPOS.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

WARRANTIES
IdealPOS.com is a distributor only. Products sold by IdealPOS.com are not manufactured by IdealPOS.com. The products may, however, be covered by each manufacturer's warranty, service, and support policy (if any). IdealPOS.com assigns and passes through to the Customer any warranty of the manufacturer, and Customer acknowledges that it shall have recourse only under such warranties and only as against the manufacturer of the products. IdealPOS.com MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. IdealPOS.com DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.

YEAR 2000 POLICY
Customer's only recourse for any "Year 2000" issue is against the applicable manufacturer under its manufacturer warranty. Please contact the manufacturer to determine warranty coverage for "Year 2000" compliance problems. IdealPOS.com DISCLAIMS ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO "YEAR 2000" COMPLIANCE OF ANY PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARICULAR PURPOSE.